How does shipping charges work with exchanges or returns?Updated 2 months ago

If returning an item to our warehouse (whether it is a return or an exchange for another item), it is the customer's responsibility to pay the return shipping charges. Feel free to use whichever shipping method you prefer to send returned items back to us (see NOTE below).

(NOTE: For shipping items back to us, we do recommend that you take advantage of a mail carrier's (UPS, Postal Service, FedEx, etc) "delivery confirmation" feature. This will allow you to easily track your return and make sure that it gets delivered to our address. Although most returns do successfully make it back to us, you should be realistic and realize that mail carriers (UPS, Postal Service, FedEx, etc) do occasionally make mistakes and may lose/mis-ship a package. In the rare event of a mistake occurring, you want to be able to track your package to see where it ends up at. We cannot be responsible for a returned item that was lost/mis-shipped in the mailing process. Once again, for this reason we do recommend that you use a "delivery confirmation" feature when sending back an item.)

For your convenience, we have provided you with the option of using a prepaid UPS label to send back your return. (Please note: If you use our optional UPS return shipping label, a $15 label fee will be deducted from your refunded amount.)  If you prefer to send back your return using your own shipping label (FedEx, UPS, USPS, etc) instead of using our prepaid UPS return label, you are welcome to do so & no label fee will be deducted from your refund.